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Home » Our TSO Clinic » Office Policies

Office Policies

The eye doctors and Staff at TSO Briargrove strive to provide the best possible patient care, customer service, and products. If you are dissatisfied with any part of your experience during your visit, please contact our office so that we may assist you. Our office policies, including those regarding returns, are listed below. If you have any questions, please do not hesitate to contact us at 713-785-2022 or by email.
  • All fees are due upon completion of services.
  • Patient is responsible for fees not covered by insurance.
  • Please inform our office of any insurance coverage when making your appointment.
  • Returns:

    • Disposable contact lenses can only be returned in unopened boxes.
    • A 20% restocking fee will be charged on all returned eyeglass frames and lenses.
  • A $20.00 restocking fee will be charged on ordered contact lenses not picked up within 60 days.
  • Follow up appointments for contact lens wearers are provided at no charge for up to 60 days from date of initial exam.
  • Minor adjustments on frames are available for all patients at no charge.

Reorder Contact Lenses